SubSeekSupport
Most questions are answered below. For anything else, email us and we reply within two business days.
Reminders do not arrive
Check that notifications are allowed: iPhone Settings, Notifications, SubSeek, Allow Notifications. On Android, also exclude the app from battery optimisation, otherwise the system may delay alerts. Then open the entry and confirm the next date is in the future and the reminder lead time (default 3 days) is set.
Mail scan found nothing
The scan looks for receipts and trial notices from known services in the mailbox you connected. If your receipts go to another address, connect that one. Promotional folders are skipped on some providers; move a receipt to the inbox and run the scan again. You can always add an entry by hand.
A date or price is wrong
Open the entry and edit it. Entries suggested by the mail scan are a starting point; the service's own account page is the source of truth for the next billing date.
I got a new phone
If sync was on, install the app and sign in with the same Apple ID or Google account; entries restore automatically. If not, export from the old phone (Settings, Export) and import on the new one.
I was charged by a service after cancelling
Open the entry, tap Refund guidance, and follow the steps for that service. Keep the cancellation confirmation email; most services and card issuers ask for it.
Cancel or get a refund for SubSeek
iPhone: Settings, tap your name, Subscriptions, SubSeek, Cancel. For refunds use reportaproblem.apple.com.
Android: Play Store, your profile, Payments and subscriptions, Subscriptions, SubSeek, Cancel. For refunds use the Play Store order history.
Deleting the app does not cancel a subscription. If the store declines a refund you believe is fair, email us with the order number and we will look at it.
Restore a purchase on another device
Open Settings in the app and tap Restore Purchase while signed in to the same Apple ID or Google account you bought with.
Disconnect a mailbox
Settings, Connected accounts, choose the mailbox, Disconnect. The access token is deleted immediately. You can also revoke access from your mail provider's security page.
Report a security issue
If you believe you found a vulnerability, email support@subseekmanager.com with "Security" in the subject. Please do not post details publicly before we have had a chance to fix it.